Important Policy Change — Effective January 1, 2025: MSEB will no longer be able to make payment arrangements. Disconnection may occur after the Final Date to Pay listed on your notice.
Disconnected for non-payment? You must call our office at (256) 386-9290 to pay and restore service. Online payment alone will not restore disconnected service.
Account Questions
For questions about your account, billing, or service, call (256) 386-9290 during office hours, Monday – Friday, 7:00 am – 4:00 pm.
How to Read Your Electric Meter
Your electric meter measures electricity used in kilowatt-hours (kWh). To calculate usage, subtract last month’s reading from this month’s reading.
- If a dial hand is right on a number, look at the dial to the right. If the right dial has passed zero, record the number the left hand indicates. If not, record the last number the left dial passed.
- Some dials turn clockwise, some counterclockwise.
- Example: 46,372 (new) minus 45,109 (last month) = 1,263 kWh used.
Local Assistance Agencies
If you are having difficulty paying your electric bill, these local organizations may be able to help:
- Community Action Agency — (256) 764-5142 or (256) 766-4330 (by appointment)
- Colbert Caring Center — (256) 381-8464; 102 N. Water Street, Tuscumbia, AL 35674
- Salvation Army — Florence — (256) 764-4432; 1601 Huntsville Road