Applications received after 4:00 pm will not be processed until the next business day. Service will not be turned on until MSEB has received a completed application, two forms of identification, and all required fees and deposits.
Online Forms
- Residential Application for Service
- Commercial Application for Service
- Stop Service
- Start Bank Draft Authorization
- Stop Bank Draft Authorization
New Service — Move In
To connect new residential or commercial electric service, complete the online application above, visit our office at 1015 Avalon Avenue, or call (256) 386-9290 during office hours.
What You Will Need
- Valid government-issued photo ID (Driver’s License preferred)
- A second form of ID — Social Security Card, Birth Certificate, Passport, Military ID, Student ID, Concealed Carry Permit, Insurance Card, or a valid Credit/Debit Card with your name on it
- Your Social Security Number
- New service address
- Proof of occupancy — Rental/Lease Agreement, Closing Statement, or Deed
- Desired service start date (allow one business day for processing)
Commercial Service
Commercial applicants must also provide a copy of their Muscle Shoals City business license and may be required to sign a power contract. Call (256) 386-9290 for details.
Stop Service — Move Out
To disconnect your electric service, complete the online form above or give MSEB at least 24 hours notice by calling (256) 386-9290.
Bank Draft (Auto-Pay)
MSEB offers automatic bank draft for convenient monthly bill payment. Bank draft changes require five (5) business days notice.
To set up or cancel bank draft, use the online forms above or contact our office with your bank routing number and account number.